1.1. www.2bprinting.com.sg website is operated by 2B Printing Solutions Pte Ltd (“2B Printing”). 2B Printing is registered in Singapore, governed by Singapore Company Act, under the Business Registration Number 200612629C and with our registered office at 10, Ubi Crescent, #03-77 Ubi Techpark Lobby D, Singapore 408564. 2B Printing’s GST Registration Number is 200612629C.
1.2. 2B Printing operating hours is from Monday to Friday, 9:30 am to 6:30 pm, Singapore time. Tele-conversation and email exchange beyond this timing will be delayed.
2. SERVICE AVAILABILITY
2.1. 2B Printing website is intended for use by individuals residing, businesses, and companies (“the clients”) in Singapore (“the Serviced Country”).
2.2. 2B Printing welcomes orders from outside the Serviced Country. All orders from individuals, businesses, and companies residing outside of the Serviced Country must fulfill full payment to enable 2B Printing to process the clients’ orders. If there is any dispute, website contracts are bounded by Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.
3. CLIENTS’ CONSENT
3.1. By placing an order through 2B Printing website or subsequently on the telephone, emails or through fax, the clients warrant that:
3.1.1. The clients’ representative are legally capable of entering into binding contracts;
3.1.2. The clients agreed to be bounded by Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.
4. CONTRACT FORMATION
4.1. After placing an online order, the clients will receive an e-mail from 2B Printing acknowledging that we have received the clients’ order. Please note that this does not mean that the clients’ order has been accepted by 2B Printing.
4.2. The clients’ order constitutes an offer to 2B Printing to buy products or services. All on-line orders, on the phone, emails or through fax are subject to acceptance by 2B Printing. 2B Printing will confirm such acceptance either through email or fax. The contract between 2B Printing and the clients (“the Contract”) will be formed after 2B Printing received below documents:
4.2.1. Email or Fax Order Approval to proceed with Artworks preparation, or
4.2.2. Email or Fax Approval on Orders Confirmation, or
4.2.3. Email or Fax Artwork Approval with softcopy of artwork, and
4.2.4. 2B Printing’s Email or Fax to the clients on acceptance of the Artworks or Orders Confirmation
4.3. All orders are subjected to actual stock and service availability. 2B Printing has the full right to replace products or services ordered with alternatives upon getting verbal or written confirmation from the clients. For products and services that cannot be replaced, 2B Printing will contact the clients to provide the option to cancel the orders. If full payment has been made, the clients will be refunded of the selected products or services not delivered.
4.4. All orders placed online or offline (phone or fax) will be fulfilled within stated business days unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.
4.5. For online orders, the clients are obliged to make payment in FULL by the payment option the clients selected when checking out orders online.
4.6. Each batch of goods may differ due to manufacturing constraints. In the event the clients are not satisfied with the products delivered, the clients may return the products within 24 hours after delivery. The products must be unused in the original condition. Please refer to 2B Printing refund policy stated under “Section 9. Refund Policy”.
4.7. Each services may differ as it is served by different 2B Printing staff. In the event the clients are not satisfied with services served prior to 50% of completion (without prejudice, defined by 2B Printing), the clients may escalate to 2B Printing office manager. Please refer to 2B Printing refund policy stated under “Section 9. Refund Policy”.
5.1. Termination. 2B Printing may immediately terminate this Contract for any or no reason by written notice to the clients.
5.2. Breach. In the event of any breach by the clients, 2B Printing will stop processing the clients’ order with immediate effect and provide email notice. The clients will have 24 hours from its actual receipt of notice (the “Cure Period”) to cure the breach.
5.3. If, at the conclusion of the Cure Period, 2B Printing determines that the applicable breach has not been cured, it may immediately terminate this Contract by providing written notice to the clients.
5.4. Effect of Termination. In the event of the termination of this Contract for any reason, the clients shall have 7 days from the termination date in which to make payment to 2B Printing for all invoiced products and services provided by 2B Printing up to the effective date of termination. However, 2B Printing will not be responsible for any costs incurred after the termination period.
5.5. Transition. In any event of a termination of this Contract issued hereunder, the clients agree to reasonably cooperate with 2B Printing in facilitating the transition handover of products and pay the services completed. Unless otherwise agreed upon by the Parties in writing, the transition process should be complete within agreed days.
6.1. In the event of any dispute as to the quality or manner of the products or services provided by 2B Printing, 2B Printing and the clients will use reasonable efforts to resolve such dispute. The foregoing will not be construed in any way to prohibit or to delay the exercise of any other rights or remedies afforded either party hereunder or by law.
7. OTHER WEBSITES / LINKS’ UNDERTAKING
7.1. 2B Printing may provide links on website to the websites of other companies, whether affiliated with us or not. 2B Printing do not give any undertaking that the products or services the clients purchased from companies to whose website 2B Printing has provided a link will be of satisfactory quality.
8. PRICE AND PAYMENT
8.1. The price of Products or Services will be as quoted on 2B Printing website. As 2B Printing is updating the price from time to time, 2B Printing has full right to change all prices without prior notice to the clients.
8.2. To enable 2B Printing to process the clients’ orders, all orders must be fully paid. The clients whom require term payment, need to complete “Payment Term Application Form” and subject to 2B Printing approval. All website orders, new clients and the clients have less than SGD $50,000 paid up capital do not qualify for Term Payment.
8.3. 2B Printing website contains a large number of products and services. It is possible that, despite 2B Printing best efforts, some of the Products or Services listed on 2B Printing website may be incorrectly priced.
8.4. 2B Printing will normally verify prices as part of 2B Printing’s dispatch procedures so that, where a Product’s or Service’s correct price is less than website stated price, 2B Printing will charge the lower amount when dispatching the product or service to the clients.
8.5. If a Product’s or Service’s correct price is higher than the price stated on 2B Printing website, 2B Printing has sole discretion to decide whether to honor the lower (incorrect) price or either contact the clients for instructions before dispatching the products or services, or reject the clients order and notify the clients of such rejection.
8.6. 2B Printing is under no obligation to provide the products or services to the clients at the incorrect (lower) price even after 2B Printing has provided the clients with an email confirmation.
9. REFUND POLICY
9.1. The clients may return products to 2B Printing, for below circumstances,
9.1.1. The clients have cancelled the Contract between 2B Printing and the clients, or
9.1.2. The clients have notified 2B Printing that the clients do not agree to any change in these Terms and Conditions or in any of 2B Printing Policies, or
9.1.3. The clients claim that the Product is defective, or
9.1.4. The clients are not satisfied with the Product
9.2. 2B Printing will examine the returned product. Provided 2B Printing is satisfied with the condition of the product following our examination, 2B Printing has the full right, will either replace the product (if returned owing to a defect) or provide the clients with a refund. If the clients have requested a refund, 2B Printing has the full right, to decide the refund amount and refund the amount to the clients any method that 2B Printing prefers.
9.3. Products returned by the clients because of a defect (within 24-hour notification period) or within the seven-day cooling-off period will be refunded in full after delivery costs have been deducted.
9.4. A claim by the clients that the quantity of the Products delivered falls short of the quantity ordered shall be notified to 2B Printing within 24 hours from the date of delivery. If the clients do not notify 2B Printing accordingly, 2B Printing shall have no liability in respect of such shortfall and the clients shall be bounded to pay the full price as if the Products had been delivered in accordance with the Contract.
9.5. The cost of return transportation is at the clients’ expense.
9.6. The clients may terminate services provided by 2B Printing, for below circumstances,
9.6.1. The clients have cancelled the Contract between 2B Printing and the clients, or9.6.2. The clients have notified 2B Printing that the clients do not agree to any change in these Terms and Conditions or in any of 2B Printing Policies, or
9.6.3. The clients claim that the Service is not meeting the clients’ expectation, or
9.6.4. The clients are not satisfied with the Service
9.7. 2B Printing will examine the services terminated on case by case basis. Provided 2B Printing is satisfied with the reasons and facts with regards to the services following our examination, 2B Printing has the full right, will either re-assign the task to another 2B Printing staff (if dissatisfaction is due to technical capability or service level disparity) or provide the clients with a refund. If the clients have requested a refund, 2B Printing has the full right, to decide the refund amount and refund the amount to the clients any method that 2B Printing prefers. 2B Printing is committed to process the refund as soon as possible.
9.8. Services terminated by the clients because of a dissatisfaction (within 50% of completion status, without prejudice defined by 2B Printing) or within the seven-day cooling-off period will be refunded in full after transportation expense has been deducted.
9.9. The cost of return transportation is at the clients’ expense.
10.1. 2B Printing warrants to the clients that all products or services purchased from 2B Printing through our website is of satisfactory quality.
10.2. 2B Printing liability in connection with any products or services purchased through our website is strictly limited to the purchase price of that products or services.
10.3. Unless otherwise stated, all products or services warranty will be covered by the respective brand owner.
11.1. All notices given by the clients to 2B Printing must be given to 2B Printing Solution Pte Ltd at 7500A, Beach Road, #07-313 The Plaza, Singapore 199591.
11.2. 2B Printing may provide notice to the clients either via an e-mail or postal address that the clients provided to 2B Printing when placing an order.
12. FORCE MAJEURE
12.1. 2B Printing will not be liable or responsible for any failure to perform, or delay in performance of, any of 2B Printing obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
12.1.1. Strikes, Lock-outs or other industrial action; or
12.1.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
12.1.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
12.1.4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
12.1.5. Impossibility of the use of public or private telecommunications networks; or
12.1.6. The acts, decrees, legislation, regulations or restrictions of any government.
12.2. 2B Printing performance under the contract is deemed to be suspended for the period that the Force Majeure Event continues, and 2B Printing will have an extension of time for performance for the duration of that period. 2B Printing will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which 2B Printing obligations under the Contract may be performed despite the Force Majeure Event.
13.1. If 2B Printing fails, at any time during the term of a Contract, to insist upon the strict performance of any of the clients’ obligations under the Contract or any of these Terms and Conditions, or if 2B Printing fails to exercise any of the rights or remedies to which 2B Printing is entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve the clients from compliance with such obligations.
13.2. A waiver by 2B Printing of any default shall not constitute a waiver of any subsequent default.
13.3. No waiver by 2B Printing of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to the clients in writing.
14.1. If any of these Terms and Conditions or any provisions of a contract is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
15.1. Transmission of Personal Information. If the clients transmit any personal information to 2B Printing, 2B Printing warrants that it shall not transfer such personal information to any third party or use it for any purpose other than as described in this Contract.
15.2. Personal Information Obtained by the clients. If the clients obtain 2B Printing staff personal information in the course of performance of Services for the clients, the clients warrant that it shall not transfer such personal information to any third party or use it for any purpose other than as described in this Contract.
15.3. Use of Personal Information. If 2B Printing has personal information belonging to the clients, 2B Printing can only use that personal information to contact the data subject where: 1) 2B Printing has provided the clients with notice that it will be contacting the data subject; 2) the data subject has never opted-out to receive communications from 2B Printing; and 3) those communications related to the subject matter of this Contract. 2B Printing warrants that it shall abide by Law of Singapore, including data privacy laws, in making such communications.
15.4. Remedies. If the clients breach any of the privacy terms herein that results in personal identity theft of 2B Printing, the clients’ employees or those benefitting from the Services, in addition to the rights and remedies provided in the Contract, the clients will, at its sole cost and expense, be responsible for addressing the identity theft issues including twelve (12) months of credit monitoring as requested.
16.1. The clients will defend, hold harmless, and indemnify 2B Printing, its employees and agents, at all times from and against any liabilities, losses, damages, costs, and expenses, including but not limited to reasonable attorneys’ fees, which the clients, or its employees and agents, may suffer or incur as the result of or in connection with unlawful use of 2B Printing products or services to any person, destruction, damage or disruption to or of any property, contamination of or adverse effects on the environment and any cleanup costs in connection therewith, or any violation of governmental law, regulation, or orders, due to, in whole or in part: (a) the clients’ breach of any term or provision of this Contract; (b) any negligent or willful acts, errors or omissions by the clients, its employees, officers, agents, representatives or contractors in the use of 2B Printing products or services under this Contract.
17. RIGHTS TO VARY THESE TERMS AND CONDITIONS
17.1. 2B Printing has the right to revise and amend these Terms and Conditions from time to time.
17.2. The clients will be subject to the Policies and Terms and Conditions in force at the time that the clients order products or services from 2B Printing, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by the clients), or if 2B Printing notify the clients of the change to those Policies or these Terms and Conditions before 2B Printing provides the clients with the Dispatch Confirmation (in which case 2B Printing has the right to assume that the clients have accepted the change to the Terms and Conditions, unless the clients notify 2B Printing to the contrary within seven working days of receipt by the clients of the Products).
18. LAW AND JURISDICTION
18.1. Contracts for the purchase of products or services through 2B Printing website will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.
19. ENTIRE AGREEMENT
19.1. These Terms and Conditions and any document expressly referred to in them represent the entire agreement between 2B Printing and the clients in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
19.2. 2B Printing and the clients each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
19.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.